Shipping Policy
Effective Date: February 10, 2025
At Shimmer Spheres, we strive to provide a seamless shopping experience, ensuring that your jewelry reaches you safely and on time. Please review our Shipping Policy to understand our delivery process, estimated timeframes, and shipping costs.
1. Order Processing
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation with tracking details once your order has been shipped.
2. Shipping Methods & Delivery Times
We offer multiple shipping options based on your location:
Domestic Shipping (Within the U.S.)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders over $50, otherwise $5 |
| Expedited Shipping | 2-4 business days | $10 |
| Express Shipping | 1-2 business days | $20 |
International Shipping
We ship worldwide! Delivery times vary based on the destination:
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| Canada & Mexico | 7-14 business days | $12 |
| Europe | 10-20 business days | $15 |
| Asia & Australia | 12-25 business days | $18 |
| Other Countries | 15-30 business days | $20 |
Note:
- International shipments may be subject to customs clearance, which may delay delivery times.
- Customers are responsible for any import duties, taxes, or customs fees imposed by their country.
3. Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO) at this time.
- Some countries may have restrictions on jewelry imports. Please check with your local customs office before placing an order.
4. Lost or Delayed Shipments
While we strive for timely delivery, we are not responsible for delays caused by customs processing, carrier disruptions, or extreme weather conditions.
If your order is significantly delayed or lost, please contact our customer support at 📧 info@shimmerspheres.com, and we will assist you in resolving the issue.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your shipment through our website or the respective courier’s tracking system.
6. Incorrect Shipping Address
Please ensure that your shipping address is accurate before completing your purchase. If an incorrect address is provided:
- Contact us immediately to correct it before shipment.
- If the order has already been shipped, we are not responsible for non-delivery due to an incorrect address.
7. Damaged or Missing Items
If your package arrives damaged or missing items:
- Take clear photos of the package and damaged product.
- Contact us within 48 hours of receiving your package at 📧 info@shimmerspheres.com with the photos and order details.
- We will arrange a replacement or refund based on the situation.
8. Changes to Shipping Policy
We reserve the right to update this policy at any time. Any changes will be posted here with an updated Effective Date.
Thank you for shopping with Shimmer Spheres! ✨ If you have any questions, feel free to reach out to us. Happy shopping! 🛍️
