Sales Policy

Effective Date: February 10, 2025

At Shimmer Spheres, we are dedicated to providing our customers with high-quality earrings, transparent pricing, and a seamless shopping experience. This Sales Policy outlines the terms and conditions under which we sell our products to ensure clarity and fairness for all transactions.

1. Product Availability

  • We strive to keep all products in stock and available for purchase. However, due to high demand or supplier limitations, some items may become temporarily unavailable.
  • If an item is out of stock after your order is placed, we will notify you promptly and offer the option of a refund, exchange, or waiting for restocking.
  • Product availability is subject to change without prior notice.

2. Pricing & Promotions

  • All prices displayed on our website are in USD (United States Dollar) unless otherwise stated.
  • Prices are subject to change at any time, but confirmed orders will not be affected by price adjustments.
  • From time to time, we may offer promotions, discounts, or limited-time deals. These promotions are valid only during the specified period and cannot be applied retroactively.
  • We are not responsible for pricing errors, and we reserve the right to correct any mistakes or cancel orders affected by incorrect pricing.

3. Order Confirmation & Processing

  • After placing an order, you will receive an order confirmation email, which serves as an acknowledgment that we have received your request.
  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • If you do not receive an order confirmation email within 24 hours, please check your spam folder or contact our customer support.

4. Payment Methods

We accept the following payment methods:
✔️ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔️ PayPal
✔️ Apple Pay / Google Pay
✔️ Other secure payment options as listed at checkout

  • All payments must be made in full at the time of purchase.
  • By placing an order, you confirm that you are authorized to use the selected payment method.
  • If a payment is declined or flagged as suspicious, we may place your order on hold or cancel it until the issue is resolved.

5. Shipping & Delivery

  • Shipping costs and estimated delivery times vary based on your location and the selected shipping method at checkout.
  • Once your order has been shipped, you will receive a tracking number via email.
  • We are not responsible for shipping delays caused by courier services, customs processing, or unforeseen circumstances.
  • If your package is lost or arrives damaged, please contact our support team within 7 days of delivery for assistance.

6. Order Cancellations & Modifications

  • You may request to cancel or modify your order within 12 hours of purchase by contacting info@shimmerspheres.com.
  • Once an order has been processed or shipped, it cannot be canceled. However, you may return the item following our Refund & Returns Policy.

7. Sales Tax & Duties

  • Sales tax will be applied to orders based on local regulations in the shipping destination.
  • International customers may be subject to import duties, taxes, or customs fees, which are the buyer’s responsibility. Please check your country’s customs policies before purchasing.

8. Customer Support

If you have any questions or concerns regarding your order, feel free to contact us:
📧 Email: info@shimmerspheres.com
🌐 Website: www.shimmerspheres.com

We appreciate your trust in Shimmer Spheres and look forward to providing you with elegant, high-quality jewelry! 💎✨